Our Cancellation, Return & Refund Policy
Transparent, simple and crafted for your peace of mind. Learn exactly how cancellations, returns and refunds work when you shop with Ruhan Crafts.
24-hour return windowNotify us within 24 hours of delivery for faster resolution.
30% Restocking fee A 30% restocking fee may apply for orders already reserved or packed.
50% Partial credit Non-re-sellable items may receive 50% credit or less at our discretion.
Order Cancellation
We try to be flexible — tell us as soon as possible if you need to cancel. Below are the primary rules and timelines.Before dispatch
After dispatch When we may cancel
Returns — Eligibility & Process
We accept returns for eligible products reported within 24 hours of delivery. Follow the steps below to avoid delays.
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- Notify us within 24 hours at info@ruhancrafts.com including photos and a brief description.
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- Pack securely: Use original boxes and packaging so the product remains protected during transit.
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- Bring to ground floor / main gate: Return pickups require the item at the ground floor or main entrance; delivery partners typically do not carry furniture up stairs for returns.
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- Return shipping: Customers bear return transport costs unless the item is damaged or defective on arrival.
Condition on receipt
Returned items must be unused, unassembled, with original accessories and in re-sellable condition. Missing parts, damaged packaging or assembly may reduce refund value.
Refunds & Replacements
We inspect returned items before issuing refunds. Here’s how refunds are processed and when replacements apply.
Processing
Refunds are initiated after the returned product passes our quality check and is received at our warehouse. Refunds may be credited to the original payment method or as store credit.
Partial or reduced refunds
If an item is not in a resellable condition, we may reduce the refund (up to 50% or less) at our discretion.
Damaged products
If you receive a damaged product, report it within 24 hours with photos/videos. For minor scratches and natural variations in handcrafted items, we typically offer repair or part replacement where feasible.
Replacement parts
If only a part of the product is damaged, we will usually supply a replacement part rather than a full-item replacement.
Items Not Eligible for Return
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- Custom or made-to-order furniture
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- Assembled or partially assembled items
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- Bulk orders and clearance or special-price items
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- Large MDF, marble or reclaimed-wood pieces with complex packaging
Holds & Storage
You can place products on hold for a limited time. Terms differ for paid and unpaid holds.
With advance payment
Holds valid up to 4 weeks. Extending beyond 4 weeks makes deposit non-refundable. Holding fees: 10% (1–3 months), 20% (3–6 months). Max hold: 6 months.
Without advance payment
Holds valid for 7 days. If payment is not received within this period, the hold will be cancelled automatically.
Pickup & Transit Damage
Whether you pick up items yourself or choose delivery, please check items at handover and report issues within 24 hours.
Customer pickups
All items are inspected prior to pickup. Ruhan Crafts is not responsible for damage occurring during customer transport.
Third-party delivery
If damage occurs in transit with our chosen partners, report within 24 hours with photos/videos. We’ll evaluate and arrange replacement if eligible.