Artistry in Every Piece
Artistry in Every Piece
At Ruhan Crafts, we follow strict security protocols to ensure that your online shopping experience is safe and fully protected. As a PCI-compliant organization, we apply industry-leading encryption and firewall technologies to secure every transaction made through our website. Being the data controller, Ruhan Crafts is responsible for protecting your personal information and ensuring safe and transparent processing at every step.
Your privacy matters deeply to us. Ruhan Crafts adheres to the highest ethical standards to safeguard your sensitive information. This Privacy Policy explains the type of data we collect, why it is collected, and how it may be shared when necessary.
We appreciate the trust you place in us. Please take a moment to review our privacy practices. For any concerns or questions, our Customer Support team is always available to assist you.
We may collect the following categories of information:
Your name, email ID, phone number, billing address, and delivery address (if different).
Details required for online transactions, such as credit/debit card number, cardholder name, expiry date, CVV, and internet banking details.
(Note: Ruhan Crafts does not store your full card details.)
Information related to past orders, transaction amounts, and product preferences to help enhance your shopping experience.
Optional information such as age, gender, or income range for surveys or service improvement.
IP address, device type, browser details, operating system, language, date & time of access, etc.
If you use social login (e.g., Facebook, Google, Pinterest), we may access necessary profile details permitted by you.
Any emails, messages, or queries regarding products, orders, or support interactions.
Ruhan Crafts operates ethically and collects personal data only to deliver the best possible products and services. We do not sell, trade, or rent your information to any third party.
Your data may be used for:
Affiliated partners (such as courier companies or payment gateways) use your information solely to complete your order.
If Ruhan Crafts undergoes restructuring, relevant business entities may gain lawful access to stored data.
Aggregated (non-personal) data may be used for customer behavior analysis, performance measurement, and product improvement.
Your contact details may be used to inform you about:
New launches
Offers & promotions
Order status
Updates & newsletters
You can opt-out anytime.
Cookies help you access recently viewed items, wishlist features, and personalized recommendations.
We analyze traffic sources, browsing patterns, and user engagement to improve site performance.
Your information may be used to:
Resolve disputes
Respond to legal requests
Prevent fraud or misuse
Enforce our Terms & Conditions
For better browsing and personalization, Ruhan Crafts uses cookies to store preferences and session information. Cookies do not store personally identifiable data.
You can modify cookie settings in your browser at any time.
By using our website, you consent to our cookie policy.
When you browse our website, create an account, or enter your details to purchase products, you consent to the terms of this Privacy Policy.
If you disagree with sharing your personally identifiable information (PII), you may discontinue using the website.
Registered users may unsubscribe from marketing communication at any time.
If you have questions about our privacy practices, please reach out to our Customer Support team for clarification.
When using any payment method available on our website, Ruhan Crafts is not responsible for losses or damages arising due to:
Insufficient authorization
Exceeding preset banking limits
Payment failures from your bank’s side
Declined transactions for any reason
Ruhan Crafts supports a wide range of electronic payment systems:
Credit/Debit Cards
Net Banking
UPI Payments
EMI Options (where applicable)
Third-party payment gateways
All transactions must be completed in Indian Rupees (INR).
Ruhan Crafts’ payment facility is not a banking or financial service. We simply provide a secure payment gateway infrastructure through approved banking partners.
Once you initiate a purchase, you enter a legally binding agreement to pay the transaction amount through your issuing bank.
No, Ruhan Crafts does not impose hidden charges.
Standard shipping and handling are free, unless otherwise specified.
However, a 2.5% processing fee may apply on discounted coupon transactions, which includes government-applicable taxes.
All card payments and online banking transactions are processed through certified payment gateways.
Ruhan Crafts does not store any card details or banking credentials.
Online bank transfers are also processed through respective banks in compliance with their security protocols and terms.